IMPORTANT NOTICE: Please do not run duplicate reports. These not only cost us (and you) money, but will also damage an applicant’s credit. Here are some steps you can take to avoid duplicate reports:

  1. Click on “Submit” only once – sometimes the report may take a few seconds to load.
  2. If the window, browser, or computer crashes, has a power failure, or goes to a browsing error, be sure to check your “Application List” to see if the report went through before submitting again.
  3. Be sure you choose “Joint” when running joint reports. If “Joint” is not selected, joint reports may not be displayed correctly and may result in you being charged for reports that were run, but that you cannot see.
  4. If a report results in a BERROR or SERROR, you may resubmit, but be sure to remove other reports included in your package (if applicable) prior to resubmitting.
  5. When in doubt, contact us at 949-215-0180 or info@clearscreening.com. We’ll be happy to walk you through any of the scenarios above, help fix an error, or answer any other questions that you may have.

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